All opened tickets and progress viewable in support chat on an account-level not individual level
Alyssandra Feniquito
Ticket requests created by a user are only viewable by that user and therefore the information is somewhat siloed. It would be great to have either a view/tab for the account for all tickets that have been opened and resolved that way everyone in that account can potentially see the update and resolution and not just one person.
Ajay Patel
Zendesk has this feature within a portal. I'll check if DevRev offers this as a configuration
Ajay Patel
We have identified a way to do this. If we flag a particular user with Role of 'Customer Admin' within DevRev, then when they go to the Conversations/Tickets tab in the Help widget, they will see all Account related Conv/Tickets and can interact with them like the originating user. Let me know if theres a user desired to turn this on for.